Frequently Asked Questions
Everything you need to know about your Satechi experience, from shipping to product compatibility.
What devices are compatible with Satechi USB-C hubs and adapters?
Our products are designed to be compatible with most Type-C devices, including MacBook Pro/Air, iPad Pro, and Windows PC laptops. We recommend checking the specific product page for detailed compatibility lists regarding power delivery and video output.
How long does shipping take for domestic and international orders?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Expedited shipping options are available at checkout.
What is the Satechi warranty policy?
We offer a one-year limited manufacturer warranty on all Satechi products from the date of purchase. This covers defects in materials and workmanship under normal use.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day return policy for items purchased directly from our website. Products must be returned in their original packaging with all accessories included to be eligible for a full refund.
Do Satechi chargers support international voltages?
Most Satechi wall chargers are designed with universal voltage (100V-240V) compatibility. However, you may still need a physical plug adapter to fit the specific wall outlets of the country you are visiting.
Is it normal for my hub to get warm during use?
Yes, it is normal for aluminum hubs to become warm to the touch during operation, as the metal casing acts as a heat sink to dissipate heat away from the internal components.